Your client wants to better organize the files in his computer. So you ask him questions like: How are your computer files organized now? What do you like/dislike about the way your computer files are organized? What does being “better organized” look like? In terms of being organized, what do you want to keep doing, start doing, and stop doing?
 
Your client responds to your questions and does some effective reflection. He brainstorms some possible action plans and decides to talk with Martin about how to better organize computer files. You ask, “What else will you do?” You wait for about 10 seconds—your client doesn’t come with another action step. Then you say, “You should organize your files in terms of your job roles….”
 
Not good. Why? Because by suggesting action steps, you could be interrupting your client’s thinking. Because by suggesting action steps, you are doing your client’s work for him. Because by suggesting action steps, you are acting like a consultant, not a coach.
 
My point: Make sure you consistently refrain from advising others on what actions to take.
 
Question: How often do you refrain from advising others on what actions to take?

• Consistently?
• Usually?
• Sometimes?
• Rarely?

Question: What will you do to ensure that you consistently refrain from advising others on what actions to take?