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To encourage coaching, get staff to ask questions
Want to encourage coaching in your organization? One way I encourage coaching is by developing sets of questions to be used in meetings and workshops. As a result of using sets of questions in meetings and workshops, staff have shifted toward asking questions and away from giving advice.

In the planning sessions I'm facilitating today, participants are using the following sets of questions to help others reflect:

Set 1

1. What’s your mission?
2. What’s it take to carry out your mission?
3. What’s already been accomplished?
4. What helps you?
5. What hinders you?
6. What are your options?
7. What will you do to achieve your goals?

Set 2

1. What is your mission? What are your goals?
2. How would you categorize progress on your goals? Why?
3. To what extent do your current action steps help you address your goals?

Set 3

1. What topics did you talk about in your tactical meeting?
2. What action steps are you going to take before your next meeting?
3. What did you learn by trying out different roles?
4. What will help your team work together better?

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What drives your organization’s improvement?
So, what drives your organization’s improvement? A discussion? A book a leader just finished reading? Workshops that staff attend? The unwritten agendas of different leaders? Not sure?
 
Question: What do you want to drive your organization’s improvement?
 
My answer: Documented improvement plans. That’s right—documented improvement plans. I want my organization’s improvement to be driven by documented plans. That way, I and everyone else can review and share them.
 
And I want these documented plans to target mission achievement. What do I mean by that? At my school, our mission is to equip students to impact the world for Christ. One of our improvement plans is to further develop our curriculum so that we can better equip students to impact the world for Christ—not so that we can simply improve our curriculum.
 
To get an idea of the extent that documented improvement plans (that target mission achievement) drive your organization’s improvement, take the following assessment. Rate each item, using the following scale:

4: Consistently • 3: Usually • 2: Sometimes • 1: Rarely

___ Our improvement plans are documented.
___ Our improvement plans target mission achievement.
___ Our improvement plans drive organizational improvement.

___ Our organization’s improvement is driven by documented plans that target mission achievement.


3 questions:

1. To what extent do you want organizational improvement to be driven by documented improvement plans that target mission achievement?
2. How can you ensure that organizational improvement is driven by documented plans that target mission achievement?
3. What are you going to do?

Bottom line: Pursue excellence. Use documented improvement plans. Today.